Frequently Asked Questions
Everything you need to know about your VALOI experience.
What is the standard shipping time for orders?
We offer worldwide express shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-14 business days for international destinations.
Do VALOI products come with a warranty?
Yes, all VALOI electronic devices and hardware include a comprehensive 2-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund, excluding shipping costs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and selected buy-now-pay-later options depending on your region.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email notification containing a unique tracking number and a link to our carrier's tracking portal.
Are your products compatible with international voltage standards?
Our electronics are designed with universal voltage compatibility (110V-240V) where applicable, though some items may require a region-specific plug adapter.